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Terms & Conditions

Please read these terms carefully before requesting a quote or booking a transfer with Alps Transfers Direct.

1. About the Service

Alps Transfers Direct, operated by WE CAB SASU, provides private ski transfer quote requests and booking coordination between Geneva, Lyon and Grenoble airports and French Alps ski resorts.

This website is a lead generation platform. Its primary purpose is to allow customers to request a quote for a private ski transfer via WhatsApp or email. No online payment is processed through this website.

2. Quotes and Pricing

All prices shown on this website are indicative starting prices. Final quotes are provided individually by WhatsApp or email and may vary depending on:

• Date and time of travel
• Departure airport and destination resort
• Number of passengers
• Quantity and type of luggage (including ski equipment)
• Vehicle availability at time of booking
• Return transfer requirement

A quote is valid only for the trip details provided at the time of the request. Any change in details may result in a revised quote.

3. Booking Confirmation

A booking is only confirmed once the customer has received a written confirmation from Alps Transfers Direct (by WhatsApp message or email) and has agreed to the quoted price and conditions. No booking is considered confirmed until this written confirmation has been exchanged.

4. Customer Responsibilities

The customer is responsible for providing accurate and complete information at the time of booking, including:

• Correct pickup location and airport terminal
• Flight number and arrival time (when applicable)
• Destination resort and exact drop-off address
• Number of passengers including children
• Quantity and nature of luggage and ski equipment
• Any special requirements (child seats, accessibility needs, etc.)

Alps Transfers Direct accepts no liability for delays, missed transfers or additional costs resulting from inaccurate or incomplete information provided by the customer.

5. Flight Tracking

When a valid flight number is provided, Alps Transfers Direct will endeavour to monitor the customer's flight and adjust the driver's pickup time accordingly in case of delays. This service is provided on a best-efforts basis and cannot be guaranteed in all circumstances.

6. Child Seats

Child seats are available on request, subject to availability. Requests for child seats must be made before booking confirmation. It is the customer's responsibility to ensure that the appropriate seat is requested for the age and weight of the child. Alps Transfers Direct accepts no liability in the event that a child seat request was not made in advance.

7. Cancellations and Refunds

Cancellation and refund conditions are confirmed in writing at the time of booking. Customers are advised to read and agree to the cancellation policy before confirming any booking. In the absence of a specific written agreement, no automatic refund is guaranteed.

8. Force Majeure and Liability Limitations

Alps Transfers Direct accepts no liability for delays, cancellations or service failures caused by circumstances beyond its reasonable control, including but not limited to:

• Adverse weather conditions (snow, ice, storms, fog)
• Road closures or traffic congestion
• Airport delays, strikes or security events
• Acts of government, public authority or force majeure
• Mechanical failure of third-party vehicles

The liability of Alps Transfers Direct is limited strictly to the transfer service that was booked and confirmed in writing. No liability is accepted for consequential losses, missed connections, hotel bookings, ski passes or any other costs resulting from a transfer delay or cancellation.

9. Payment Terms

Payment terms and accepted payment methods are confirmed in writing before booking. No payment is processed through this website. All payment arrangements are made directly with the customer at the time of booking confirmation.

10. Third-Party Drivers and Partners

Transfers may be carried out by WE CAB SASU directly or by vetted transport partners. In all cases, the standard of service described in these terms applies. Customer data shared with transport partners is limited to what is strictly necessary to complete the transfer.

11. Website Use

This website is provided for informational and quote request purposes only. The information displayed is subject to change without notice. Alps Transfers Direct does not guarantee the continuous availability of the website and accepts no liability for any loss arising from the temporary unavailability of the website or its content.

12. Governing Law

These terms and conditions are governed by and construed in accordance with French law. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Lyon, France.

Last updated: May 2026