Frequently asked questions

Yes. If you give us your flight number, we endeavour to monitor your flight and adjust the pickup time if it is delayed. This is provided on a best-efforts basis, as set out in our Terms & Conditions.

Yes. Ski and snowboard equipment is accommodated with the appropriate vehicle. Just let us know what you're bringing when you request a quote, so we can assign the right one.

Yes, child seats are available on request. Please mention the ages and number of children when you send your quote request so we can make sure the right seat is ready.

Yes. You'll receive a clear fixed price before you confirm anything. No hidden charges, no surprises on the day.

Yes. You can book a one-way transfer or request both legs in one go. Just mention your return date and time when you get in touch.

We mainly operate from Geneva, Lyon Saint-Exupéry and Grenoble Alpes-Isère airports. If you're flying into a different airport, feel free to ask — we may still be able to help.

We'll send you clear pickup instructions by WhatsApp before your transfer. Your driver will be waiting in the arrivals hall with a name board.

Payment details are confirmed at the time of booking. We'll let you know the available options when we send your quote.

On our Lyon and Grenoble route pages, the starting fare is for one entire private sedan — up to 3 passengers, standard luggage and no ski equipment — not per person. Skis, larger groups and oversized luggage are quoted separately, and your fixed price is confirmed before you book.